The high standard of services offered by the Charles Sturt University (CSU) Library to its users no matter where they live has been praised in a biennial survey conducted in September. The Library Client Survey 2012 attracted 3 844 respondents, with almost 54 per cent of the surveys completed by CSU distance education students. The Library’s Director of Client Services, Ms Alice Ferguson said, “In this latest survey, the Charles Sturt University Library has moved from the bottom 25 per cent of libraries in 2010 to the top 25 per cent for overall performance of Australian university libraries surveyed over the last two years. Our staff were highly commended in the survey for the standard of service they provide to our users.” During the last two years, CSU has established new Learning Commons in Albury-Wodonga, Bathurst, Orange and Wagga Wagga, and increased its use of social media through the Library. A part promoting the survey, cash prizes were offered to library users to participate in the evaluation. Two of the four winners, medical radiation science student Mr Thomas Belling and Master of Health Science Honours student Ms Di Wintle, were presented certificates by Vice-Chancellor Professor Andrew Vann at the Convention Centre at CSU in Wagga Wagga on Tuesday 6 November.