A Charles Sturt University (CSU) researcher is working with Accessible Living Options (ALO) in Bathurst to improve services for people who are aged and/or have a disability.Dr John Rae, a researcher and senior lecturer in health services management in the CSU School of Biomedical Sciences in Bathurst, said his research with ALO comes at an important time in the evolution of services delivery in Australia."Aged and disability services in Australia are undergoing massive changes, including aged care reforms and the introduction of the National Disability Insurance Scheme (NDIS). The project is timely because creativity at an organisational level is going to be even more important," Dr Rae said."This project aims to understand why ALO is so creative, based on the fact that in 2015 they received a Best Practice Award for Innovation in providing frail aged people with a mix of social activities who live in rural, remote and very remote areas. ALO has a philosophy of problem-solving using creativity to overcome obstacles such as isolation and transport issues. As well, their Executive Officer, Ms Cheryl Keogh, recently received a leadership award titled Most Inspirational Women Award 2016."In my research I use art. I interview staff or other relevant personnel, make paintings for them and take the artwork back to them to probe deeper. This process works well to discover hidden elements of people's and organisations' creative capacities."ALO provides services to people who are frail aged or have a disability, and who live in Bathurst and surrounding region, Oberon, Blayney, Greater Lithgow, Kandos, Rylstone, and into the Blue Mountains to Katoomba.Dr Rae is pictured (second from left) with some of the 10 ALO volunteers he met on Monday 6 February to initiate the research process with ALO.