A special presentation ceremony was held at Charles Sturt University (CSU) in Bathurst yesterday evening, Monday 5 September, to acknowledge the consistently high level of service provided by the staff of the CSU Contact Centre, who respond to all phone and email enquiries about courses and study at the University. In thanking the staff and presenting their citations for the annual Vice-Chancellor’s Award for Performance Excellence (Team Award), Professor Ian Goulter stressed the importance of their role and acknowledged their dedication and the assistance they provided to prospective students and their parents. “The Contact Centre is a highly professional and committed team that is passionate about customer service,” Professor Goulter said. “The team has maintained this commitment throughout a challenging year of change to core processes and practices, with each member of the team embracing these challenges positively to ensure a smooth transition to university study for students.” At another ceremony earlier in the afternoon, Bathurst campus-based members of the Excellence in Research for Australia (ERA) Project Team received the Vice-Chancellor’s Award for Performance Excellence (Team Award).