Ms Libby Clark from Charles Sturt University’s (CSU) School of Community Health sometimes feels a twinge of sorrow for tele-operators whose job it is to sit on the phone all day, trying to maintain a calm, clear voice as they either deal with complaints or try to sell a product. “I know we all loath those telephone calls, but after working with these people, and realising how hard this type of work is for the human voice, it really does make me feel sorry for them,” she said. As a discipline leader in speech pathology at the School of Community Health, Ms Clark spends a great deal of time helping people develop their voice for their working life. “Our voice, our speech and our language skills are central to everything we do as human beings,” she said. “It’s It’s how we develop and maintain relationships, but it's also really important for our working lives.” As well as feeling empathy for tele-operators, Ms Clark has concerns for the elderly. “It's important to spend time working with the elderly because if they often find it hard to be heard - especially if they have had some kind of communication impairment like a stroke or have a hearing loss. Just because they are old, doesn't mean they don't have a right to have a say, to be heard, to have a voice in what goes on in their lives.” Dr Clark has worked on voice and speech production skills with tour guides, sport professionals, teachers and business leaders. Speech Pathology Australia is hosting Speech Pathology Week from 22 to 28 August.