The changing communication needs of Charles Sturt University’s (CSU) multi-campus environment have led the institution to secure the services of global company, Interactive Intelligence. The firm, which provides contact centre and IP telephony products and services, has won the contract to deploy a unified communications platform across CSU by the end of 2009. . In a competitive tender process, the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center® (CIC), was selected. “The aging PABX platform is increasingly difficult to maintain and unable to scale with the University’s changing communications requirements,” said Mr Phil Roy, Director of Operations at CSU’s Division of Information Technology. “The new unified communications solution will be implemented by Interactive Intelligence partner, CallTime Solutions. It is unique in Australia in that it is a single software platform with several features. In addition to all campuses, the University will roll out the new IP telephony system to the University’s new student residential accommodation under construction at CSU at Bathurst, Thurgoona and Wagga Wagga, It will also be deployed for the University’s new dentistry and oral health therapy program.”