The Division of Information Technology (DIT) at Charles Sturt University (CSU) has received a national IT award for service to its staff.

 

The Council of Australian Universities Directors of Information Technology (CAUDIT) conducts annual surveys of universities in Australia and New Zealand, and in 2012 its Benchmark Ranking for IT Support Services to staff ranked CSU as number one in the tertiary education sector.

 

The executive summary notes, ‘Many universities have implemented continuous improvement activities designed to respond to the reported needs of staff and their effort has been recognised in the improvement in ratings’. This includes CSU which was ranked 20th in 2011.

 

Mr Brian Roberson, the director of Client and Services Management in the CSU Division of Information Technology, said, “The Division of Information Technology has been working hard over the past four years to provide an exceptional level of IT service to our University community. The divisional focus on building staff capability, on listening to and responding to University needs, and on delivering consistent and timely services has culminated in this award for 2012.

 

“Recognising the need to continually adapt to ever-changing environments has driven the Division to review existing service models and implement new, innovative models that provide equitable IT services throughout the University, regardless of the size or locality of the campus.

 

“The focus on work process improvements, problem management, and knowledge transfer has resulted in far more efficient work flows with an end result of an improved end user experience. This award is shared by staff across the entire Division and reflects their dedication and professionalism, and we humbly thank CAUDIT for this acknowledgement.”